Monday, October 21, 2019
Speech Analytics: Taking Contact Center to a New Level

Speech Analytics: Taking Contact Center to a New Level

Speech analytics is the core enabling technology behind intelligent contact centers, releasing insight on 100 percent of calls by combining in-depth analysis of...
Three Pillars of AI for Contact Centers

Three Pillars of AI for Contact Centers

Artificial intelligence (AI) is a very broad concept and set of technologies, which must be targeted to a specific challenge in order to be effective. This mean...
Robotic Process Automation in Contact Centers

Robotic Process Automation in Contact Centers

With the appearance and advent of RPA, companies are starting to see significant growth in terms of profits and scaling of complete operations; however, when it...
How to Engross Gen Z in the Contact Center?

How to Engross Gen Z in the Contact Center?

Gen Z is the real “digital natives” even when compared to the Millennials. They desire constant feedback and appreciation in the workplace. Collaboration is...
Enhancing Call Center Productivity with AI

Enhancing Call Center Productivity with AI

Artificial intelligence (AI) is growing up to make a differentiation in the business communications area. With numerous solutions already available, the advanta...
Contact Center Cloud Tech

Contact Center Cloud Tech

Contact center technology is as essential to the success of an establishment as any other business application. But, like maximum business applications, there a...
Customer Experience matters in Utilities

Customer Experience matters in Utilities

Markets change and so do customers. They are becoming more demanding with their time and want things easy as they deal with companies. Customers are expecting m...
Quantum Advances in Wireless

Quantum Advances in Wireless

INSTANTANEOUS WIRELESS In wireless communication, quadrature architectures are ubiquitous. They are severely hampered by down-conversion and the larger constel...
4 AI Trends that will change the Telecom Industry

4 AI Trends that will change the Telecom Industry

Artificial Intelligent applications are transforming the way telecoms function, optimize, and render service to their customers. Today’s communications ser...
The 5G Race Intensifies!

The 5G Race Intensifies!

As numerous sovereign nations start to compete for a 5G push, the United States has revealed a plethora of strategic steps to maintain its leadership rank. Rece...
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